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We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you.
You can get in touch with us either through email support@toppicks.ae or texting us on WhatsApp.
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Our customers' satisfaction is our number one priority.
You can exchange or return stock within 10 days after recieving the order. We offer a store credit when the product has not been opened and is unused in case of return.
Please note that customers are not responsible for shipping costs, we provide return label in case you want to exchange or return stock.
Any returns or exchanges must be in the original packaging with proof of purchase.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 3-5 business days. Delivery is FREE all over UAE. Customs and duties are included.
If your order hasn't arrived after 3-5 days, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!